Apology Letter to Customer for Long Wait – Sample Apology Letter for Long Wait

From,
The Manager,
__________(Name of the Company)
__________(Address)

Date: __/__/____(Date)

To,
__________(Name of the Customer)
__________(Address)

Subject: Apology for the long time wait

Respect Sir/Madam,

With due respect, I am __________(Your Name), The Manager of __________ (Name of the Company). I am writing this letter to sincerely apologize to you for waiting for __________(Mention the duration) on date __________(Date). However, due to __________(Mention reason, system not responding/ power cut/ staff member not available, any other reason), we could not serve/help you instantly.

This was our fault and therefore we have decided to provide you with a ________ (discount/coupon/any other offer- if applicable) on your __________(Purchase/ Service). I would like to state that we are committed to serving our customers exceptionally every day and we are extremely sorry for the inconvenience caused to you from our side.

Yours Faithfully/Sincerely,

__________(Signature)
__________(Name)

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