When composing a complaint letter to a hotel regarding poor service, it's essential to maintain clarity and politeness. Begin by stating your name and address, followed by the date. Address the letter to the hotel manager and clearly outline the issues you encountered during your stay, such as discrepancies between advertised and actual conditions, cleanliness concerns, and service quality. Express your disappointment and state your intention not to recommend or revisit the hotel. Sign off with your name and contact details for further communication, ensuring all necessary details are included.
Sample Complaint Letter to Hotel Management for Poor Service
From,
__________(Your Name),
__________(Address)
Date: __/__/____ (Date)
To,
The Manager,
__________(Name of the Hotel),
__________(Address of the Hotel)
Subject: Complaint for poor service in hotel
Respected Sir/Madam,
This is to bring to your notice that, I am __________ (Name) and I am a resident of __________(mention address).
I am writing this letter regarding my stay at ______________ (name of the hotel and location) on the date ___/__/______(date). I have booked your hotel by reviewing it from ___________ (reference/website/other), but when I checked in the hotel room it was totally different from the images that were shown to us.
During my stay, I have faced so many issues. Firstly, ________________ (check-in issue/misunderstanding/mismanagement/mention your issue). Secondly, when I entered the room it was __________ (not clean at all/other). Further, __________ (mention problem – food/hygiene/service/misbehaviour/other). Your hotel management team completely ruined my experience at ____________ (hotel).
I will definitely not recommend this hotel and I will never visit again for staying at your hotel.
Regards,
__________(Name)
__________(Contact details)
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Sandeep Bhandari