Date: __/__/____ (Date)
Subject: Apology for inconvenience
Respected Sir/ Madam,
I am _________ (Name) and I serve as ___________ (Designation) of our hotel.
I am writing this letter in reference to the complaint I received from your side stating __________ (Issue) as the issue that you faced. This is to my utmost regret that you did not enjoy the stay at our premises due to the lag in the services provided by us. We sincerely apologize for the same and we are sending you a voucher worth ____ (Amount) as a token of apology. You can redeem this voucher on your next visit.
We will make sure that this thing will never be repeated and you will never face this issue again. We promise you to serve better on your next visit.
__________ (Contact Number)
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