_______, (name of the customer),
_______ (Customer’s address)
Date: __/__/____ (date)
Subject: Apology for delay in supply
Dear Sir/ Madam,
Courteously, my name is _________ (name) and I am writing this letter on behalf of ______________ (company’s name). I write this letter in reference to the order number ________ (mention order number) in the name of _________ (mention buyer’s name).
I would like to inform you that the order placed by you on __/__/____ (date) has been delayed due to the reason ___________ (unavailability of goods/ area in containment zone/ out of stock goods ordered/ any other). This is to inform you that we have processed your complaint regarding the same and your order shall be delivered to you at the earliest.
We understand the inconvenience caused and regret the same. We apologize for the delay and ensure to give priority to your order. We look forward to serving you better in the future. For any queries, you may reach us at ___________ (mention contact number).