The Branch Manager,
_____________ (Name of Bank),
_____________ (Address)

Date: __ / __ / ____ (Date)

_____________ (Name),
_____________ (Address)

Subject: Complaint about the imps failed transaction but amount got debited


Respected, I am ___________________ (Name) a ________________ (savings/ current- Mention bank account type) account holder in your bank for last _________ (Duration) months/years.

I am writing this letter to inform you about the failed transaction from my account ___________________ (Account number) on __________ (Date) done using ________ (Mobile banking/Internet Banking) having transaction number ______________ (transaction number) amounting __________ (Amount).

While making the transaction amount got debited and I received a failed payment notification from the bankside with reference number ________ (reference number). Also, the beneficiary has not received any money yet.

I request you to kindly look into the matter and either reverse the amount or transfer it to the beneficiary’s account ________________ (beneficiary’s name/ account). I shall be highly obliged.

For any queries you may contact me on:
Contact Number: _____________
Email ID: ______________

Thanking you.

Yours faithfully,
__________ (Name),
__________ (Signature)

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