When writing a complaint letter to report credit card fraud, clarity and politeness are crucial. Clearly state your name, credit card details, and details of the fraudulent transaction, including the date, amount, and transaction number. Specify the reason for the fraud, whether the card was misplaced, the reason is unknown, or any other relevant cause. Request guidance from the bank or credit card company on how to raise the complaint or dispute. Express gratitude for their assistance.
Complaint Letter for Credit Card Fraud
To,
The Customer Srevice Manager,
_____________ (Bank/Credit Card Company),
_____________ (Branch Name/ Address)
Date: __/__/____ (Date)
Respected Sir/Madam,
I beg to state that I am ____________ (Name) a ________ (Name of credit card) credit card holder of your _________(Bank/Credit Card Company) having credit card number _______________ (Credit card number).
I am writing this letter to inform you about the fraud transaction that happened on _______ (Date). A sum of ________ (Amount) was debited from my card with a transaction number __________ (Transaction number). This took place due to _________________ (Card Misplaced/ Reason Unknown/ OTP disclosed – Any other Reason).
The following are the details for my credit card:
| Name of Credit Card | |
| Name as on Credit Card | |
| Credit Card Details |
Kindly look into this matter and guide me through the procedure to raise the complaint/ dispute in this matter. I shall be highly obliged.
Thanking you
Yours Truly,
__________ (Signature)
__________ (Your Name),
__________ (Account Number),
__________ (Contact Number)
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FAQs
- Q: What should I include in a complaint letter reporting credit card fraud?
- A: Include your name, credit card details, details of the fraudulent transaction (date, amount, transaction number), and specify the reason for the fraud.
- Q: Is it important to mention the reason for the fraudulent transaction in the letter?
- A: Yes, specifying the reason (e.g., card misplaced, unknown reason, disclosed OTP) helps the bank understand the circumstances surrounding the fraud.
- Q: Should I request guidance on raising the complaint/dispute in the letter?
- A: Yes, it's important to request assistance from the bank or credit card company on how to proceed with reporting the fraudulent transaction.
- Q: What additional steps should I take after sending the complaint letter about credit card fraud?
- A: After sending the letter, follow up with the bank or credit card company to ensure they are investigating the fraud and taking appropriate action.
- Q: How long does it typically take for a bank to resolve a credit card fraud dispute?
- A: The resolution timeline varies depending on the bank's procedures and the complexity of the case. It's advisable to follow up with the bank regularly until the issue is resolved.
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