Writing a complaint letter to the bank regarding an unauthorized transaction on your credit card requires clarity and politeness. Clearly state your name, credit card details, and details of the unauthorized transaction, including the date, time, and amount. Request the bank to freeze your credit card to prevent further unauthorized transactions and ask for details about the transaction. Express your expectation for assistance in resolving the issue and request information on the dispute resolution procedure.
Sample Complaint Letter Credit Card Unauthorized Transaction
To,
The Branch Manager,
_____________ (Bank Name),
_____________ (Branch Name/ Address)
Date: __/__/____ (Date)
Subject: Complaint about an unauthorized transaction
Respected Sir/Madam,
I am writing this letter to bring into your kind consideration that I am ___________ (Name) a ____________ (Credit card scheme/ name) credit card holder of your bank. My credit card details are ________________ (credit card details).
I am writing this letter to inform you about the unauthorized transaction being done using my credit card details. It was done on ___________ (Date) at __________ (Time). The amount for the same transaction was ___________ (Amount). I hereby confirm that I have not initiated the above-said transaction.
Kindly, let me know the ______ (transaction details / transaction location / reason for the transaction /any other details required) . Until this issue gets resolved I would request you to kindly freeze my credit card to prevent any such transaction in the coming future.
Mentioned below are details of my credit card.
Credit Card Name/ Scheme: _______________
Credit Card Name: _______________
Credit Card’s details: _______________
I shall be highly served if you help me out with this issue and let me know the procedure to clear this dispute transaction.
Thanking you
Yours Truly,
__________ (Signature)
__________ (Your Name),
__________ (Account Number),
__________ (Contact Number)
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