The Branch Manager,
_____________ (Bank Name),
_____________ (Branch Name/ Address)

Date: __/__/____ (Date)

Subject: Complaint about an unauthorized transaction

Respected Sir/Madam,

I am writing this letter to bring into your kind consideration that I am ___________ (Name) a ____________ (Credit card scheme/ name) credit card holder of your bank. My credit card details are ________________ (credit card details).

I am writing this letter to inform you about the unauthorized transaction being done using my credit card details. It was done on ___________ (Date) at __________ (Time). The amount for the same transaction was ___________ (Amount). I hereby confirm that I have not initiated the above-said transaction.

Kindly, let me know the ______ (transaction details / transaction location / reason for the transaction /any other details required) . Until this issue gets resolved I would request you to kindly freeze my credit card to prevent any such transaction in the coming future.

Mentioned below are details of my credit card.

Credit Card Name/ Scheme: _______________
Credit Card Name: _______________
Credit Card’s details: _______________

I shall be highly served if you help me out with this issue and let me know the procedure to clear this dispute transaction.

Thanking you
Yours Truly,
__________ (Signature)
__________ (Your Name),
__________ (Account Number),
__________ (Contact Number)

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