The Customer Relation Officer,
___________ (Name of the company),
___________ (Address of the company),
Date: __/__/____ (date)
Subject: Complaint regarding air miles not credited to the account
This letter is to inform you that my name is ___________ (mention name) and I am a regular traveler of your esteemed airlines having user ID ____________ (mention ID) with the registered email ID/contact number __________ (mention contact details).
I am writing this letter in reference to the application/request number ___________ (mention number) made by me on __/__/______ (date) to credit the air miles for my recent flight having PNR _______. I have already received an SMS/e-mail regarding the successful processing of my application but unfortunately, the air miles have not been credited yet to my account bearing account number ____________ (mention account number).
Therefore, please look into this matter personally and do the needful at the earliest. If you wish to contact me for anything regarding this matter, you can reach me out at _______________ (contact details).
___________ (Contact details)