When writing an apology letter to a customer for a delay in work, it's important to express genuine regret, provide a clear explanation for the delay, and assure the customer that steps will be taken to prevent similar issues in the future. Maintain a polite and professional tone throughout the letter, and emphasize the commitment to customer satisfaction.
Sample Letter to Your Customer Apologizing for Delayed Work
To,
__________ (Name of the Customer)
__________ (Customer’s Address)
Date: __/__/____ (Date)
Subject: Delay in work
Respected Sir/ Madam,
I am ________ (mention your designation) and I write this letter on behalf of ________ (name of the company) to extend our sincere apology for the delay that you have suffered with the order you placed on __/__/_____ (date) bearing order ID number ________ (mention order/service number).
I apologize for the unprofessional behavior that you have faced. Respected, the order was delayed due to the reason _________ (mention reason) and ensure that the same would never be repeated in coming future.
I believe you would accept my sincere apology. We look forward to serving you better and having a good business relationship with you in the coming future.
Thanking you,
________ (Signature),
________ (Name),
________ (Contact Number)
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Sandeep Bhandari