__________ (Name of the Customer)
__________ (Customer’s Address)

Date: __/__/____ (Date)

Subject: Apology for incomplete work

Respected Sir/ Madam,

I am ________ (mention your designation) of ________ (name of the company).

This letter is in reference to the complaint we have received for the product delivered in regard to __________ (mention order ID). Respected, as per the complaint received, the delivered product was __________ (mention – not functional/ broken/ any other).

We apologetically write this to inform you that the product would be ________ (delivered/ replaced/ repaired/other) by __/__/_____ (date) along with the compensation. I apologize for the inconvenience.

Respected, the same would be fixed by __/__/____ (date). I believe you would accept my sincere apology. We look forward to serving you better and have a good business relation with you in the coming future.

________ (Company Name),
________ (Signature),
________ (Name),
________ (Contact Number)

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