__________ (Name of the company),
__________ (Address of the company)
Date: __/__/______ (date)
Subject: Request to return items
This letter is in reference to the order made on date __/__/_____ (date) having purchase ID _______ (Mention ID). I would like to bring to your urgent attention that the items received are _________ (damaged/defective/not working/any other).
Therefore, I would like to return the items and I want a _________ (replacement/reimbursement/other) of the same items. I am attaching the copy of the invoice/purchase order for your reference. I hope that you will process my request at the earliest.
Thank you for your assistance in this matter. I look forward to hearing from you soon.
_________ (Contact details)