Lost Luggage Complaint Letter – Sample Letter to Airline Regarding Lost LuggageLost Luggage Complaint Letter – Sample Letter to Airline Regarding Lost Luggage
When writing a complaint letter to an airline regarding lost luggage, it's essential to provide detailed information about your flight, including the flight number, departure, and destination locations. Clearly state the circumstances of the lost luggage, such as when it was checked in and when it was noticed missing. Mention any actions taken, such as filing a Property Irregularity Report (PIR), and request updates on the investigation and resolution of the issue.

Table of Contents:

Sample Letter to Airline Regarding Lost Luggage

The Manager,
_____________ (Airline Name),
_____________ (Address)

Date: __/__/____ (Date)

Subject: Complaint about lost luggage

Respected Sir/Madam,

With due respect, I would like to state that my name is ____________ (Name) and I reside at __________ (Address/ Location). On __/__/____ (Date), I flew from ___________ (Location) to __________ (Location) in flight number __________ (Flight Number) of your prestigious airlines i.e. _____________ (Airlines Name).

I am writing this letter to you in order to complain about the loss of luggage I recently encountered on the above-said flight. My luggage was checked in at ______ (AM/PM) on __/__/____ (Date) and upon arrival at the ________ (destination/upon conveyor belt) my luggage was not seen which would be considered as lost.

For the above-said loss, I made a Property Irregularity Report (PIR) at the destined airport. As per the Airline Policy, I appeal a _________ (appeal details) and requested you to kindly update me in this regard at the earliest.

For your kind reference, I am also enclosing a copy of ____________ (PIR/ Airline Ticket/ Boarding Pass/ Any other – Mention If Any). I expect to hear a word from your side at the earliest.

In case of any queries, you may contact me at ____________ (Contact Number).

Thanking you,
_____________ (Signature),
_____________ (Name),
_____________ (Contact Number)

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  • What should I include in the complaint letter about lost luggage?
    • You should include details about your flight, such as the flight number and departure/destination locations, the circumstances of the lost luggage, actions taken (e.g., filing a Property Irregularity Report), and a request for updates on the investigation.
  • Why is it important to file a Property Irregularity Report (PIR)?
    • Filing a PIR helps the airline track and investigate the lost luggage case, increasing the chances of locating and returning your belongings.
  • What type of updates can I request in the letter regarding lost luggage?
    • You can request updates on the progress of the investigation, efforts to locate the lost luggage, and any compensation or resolution offered by the airline.
  • Should I enclose any documents with the complaint letter?
    • Yes, you should enclose a copy of the Property Irregularity Report (PIR) for the airline's reference.
  • Is it necessary to provide contact information in the letter?
    • Yes, providing contact information allows the airline to reach out to you for further communication or clarification regarding the lost luggage case.

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