When writing a letter to inform about the non-receipt of gift vouchers against the redemption of loyalty points, it's crucial to be clear, polite, and include all necessary details such as the transaction information and the elapsed time since the redemption. Avoid ambiguity and express the urgency for resolving the issue promptly.

Table of Contents:

Letter About Notification of Delay in Receiving Gift Vouchers for Loyalty Points Redemption

Manager-Customer Relations
__________ (Company Name)
__________ (Company Address)


Subject: Non-Receipt of Gift Vouchers against redemption of Loyalty Points

Dear Sir

I _______ (Name) had recently redeemed the Loyalty Points of ______ (Company Name/ Program/ other) for Gift Vouchers/ E-GV as per the attached details.

As per the transaction message, GVs were to be delivered vide Post/ email within _____ (Hours/ Days) of the transaction.

However, more than ______ (Time Lapsed) have passed and I am yet to receive the Gift Vouchers

Kindly look into the same and arrange to deliver the same on priority.


________ (Name)
________ (Mobile)

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  1. What should I include in the letter regarding the non-receipt of gift vouchers for loyalty points redemption?
    • Ensure to include details such as your name, the company's name, the transaction information, and the elapsed time since the redemption.
  2. Is it necessary to attach transaction details to the letter?
    • Yes, attaching transaction details provides evidence and assists in resolving the issue promptly.
  3. How should I express the urgency for resolving the non-receipt issue?
    • Politely but firmly request for prioritizing the delivery of the gift vouchers due to the delay.
  4. What actions can I take if I do not receive a response to my letter?
    • Follow up with the company's customer relations department via phone or email to inquire about the status of your request.
  5. Is it appropriate to express gratitude at the end of the letter?
    • Yes, expressing thanks for their attention to the matter demonstrates courtesy and professionalism.

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