When writing a letter to inform about the non-receipt of gift vouchers against the redemption of loyalty points, it's crucial to be clear, polite, and include all necessary details such as the transaction information and the elapsed time since the redemption. Avoid ambiguity and express the urgency for resolving the issue promptly.
Letter About Notification of Delay in Receiving Gift Vouchers for Loyalty Points Redemption
To
Manager-Customer Relations
__________ (Company Name)
__________ (Company Address)
Date: DD/MM/YYYY
Subject: Non-Receipt of Gift Vouchers against redemption of Loyalty Points
Dear Sir
I _______ (Name) had recently redeemed the Loyalty Points of ______ (Company Name/ Program/ other) for Gift Vouchers/ E-GV as per the attached details.
As per the transaction message, GVs were to be delivered vide Post/ email within _____ (Hours/ Days) of the transaction.
However, more than ______ (Time Lapsed) have passed and I am yet to receive the Gift Vouchers
Kindly look into the same and arrange to deliver the same on priority.
Thanks
________ (Name)
________ (Mobile)
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Sandeep Bhandari