When writing a complaint letter to the bank regarding a missing account welcome kit, it's important to maintain clarity and politeness. Clearly state the issue, including the account number, account holder's name, and the date of account opening. Express concern about not receiving the welcome kit despite the elapsed time and lack of tracking information. Request prompt attention to the matter and provide your contact details for further assistance.

Table of Contents:

Sample Complaint Letter to Bank Regarding Account Welcome Kit

To,
The Branch Manager
______ (Bank Address)
______ (Bank Code)

Subject: Welcome kit not received bearing account no. _______________ (account number)

Date: __/__/____ (Date)

Respected Sir/Madam,

I write this letter to inform you that I opened a bank account on date __/__/____ (bank account open date) in the name of _________ (account holder’s name) in your branch. In this regard, I would like to state that I have not received the welcome kit and I am yet to receive my welcome kit. Also, I have failed to receive any tracking information and support from your team. It’s been almost ______ (days/weeks) I am waiting for the same so that I can operate my bank account.

I request you to kindly get your attention to the matter and help me with the situation. Sharing my details for reference:

Account Number –
Account Holder Name –
Customer ID –
Registered Mobile Number –
Registered Email Id –

Looking forward to your reply.

Yours Sincerely,
______ (Sender Name)
______ (Contact Details )

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The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

  • Start Typing: Enter your letter content in the "Letter Input" textarea.
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FAQs

  • What should I include in the subject line of the letter?
    • Mention the issue concisely, such as "Welcome Kit Not Received - Account No. _______"
  • How should I express urgency in the letter?
    • Politely convey your concern about the delay and its impact on your ability to use the account effectively.
  • Is it necessary to provide contact details in the letter?
    • Yes, providing contact details ensures that the bank can reach out to you for further assistance.
  • Should I mention any specific dates or timeframes in the letter?
    • Yes, mentioning the date of account opening and the duration since then helps provide context for the delay.
  • What if I have not received any response from the bank after sending the letter?
    • You may consider following up with the bank through other channels, such as phone or in-person