To,
The Branch Manager
______ (Bank Address)
______ (Bank Code)

Subject: Welcome kit not received bearing account no. _______________ (account number)

Date: __/__/____ (Date)

Respected Sir/Madam,

I write this letter to inform you that I opened a bank account on date __/__/____ (bank account open date) in the name of _________ (account holder’s name) in your branch. In this regard, I would like to state that I have not received the welcome kit and I am yet to receive my welcome kit. Also, I have failed to receive any tracking information and support from your team. It’s been almost ______ (days/weeks) I am waiting for the same so that I can operate my bank account.

I request you to kindly get your attention to the matter and help me with the situation. Sharing my details for reference:

Account Number –
Account Holder Name –
Customer ID –
Registered Mobile Number –
Registered Email Id –

Looking forward to your reply.

Yours Sincerely,
______ (Sender Name)
______ (Contact Details )