When writing a complaint letter regarding a product not received, it's crucial to clearly state the details of the order, including the product information and order ID. Express your disappointment politely and request either a refund or cancellation of the order. Provide your contact information for further communication and express your expectation for a prompt resolution.
Sample Complaint Letter Regarding Online Order
To,
The Manager,
_____________ (Name Of The Company),
_____________ (Address)
Date: __/__/____ (Date)
Subject: Complaint about a product not received
Respected Sir/Madam,
I would like to state that I am ______________ (Name) and I am a resident of ___________ (Address).
I am writing this letter to inform you that on __/__/____ (Date), I placed an order for __________ (Product information) using your platform (Application/ Website) having Order ID ____________ (Order ID). I would regret to inform you that the above-said order was supposed to be delivered on __/__/_____ (Date) but as of now, I have not received any deliveries from your side. Being so late for product delivery is not what I expected from a reputed company like yours.
I request and appeal for a ____________ (refund/ cancellation) for an order which was placed on __/__/____ (Date). The registered number is ___________ (Registered Mobile Number). I shall be highly served if you look into this matter at the earliest and do the needful. In case of any queries, you may contact me at the above-stated contact number.
Thanking you,
_____________ (Signature),
_____________ (Name),
_____________ (Contact Number)
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Sandeep Bhandari
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