Complaint Letter for Product Not Received – Sample Complaint Letter Regarding Online Order

When writing a complaint letter regarding a product not received, it's crucial to clearly state the details of the order, including the product information and order ID. Express your disappointment politely and request either a refund or cancellation of the order. Provide your contact information for further communication and express your expectation for a prompt resolution.

Table of Contents:

• Sample Letter
• Live Editing Assistance
• How to Use Live Assistant
• Additional Template Options
• Download Options
• Share via Email
• Share via WhatsApp
• Copy to Clipboard
• Print Letter
• FAQs

Sample Complaint Letter Regarding Online Order

To,
The Manager,
_____________ (Name Of The Company),
_____________ (Address)

Date: __/__/____ (Date)

Subject: Complaint about a product not received

Respected Sir/Madam,

I would like to state that I am ______________ (Name) and I am a resident of ___________ (Address).

I am writing this letter to inform you that on __/__/____ (Date), I placed an order for __________ (Product information) using your platform (Application/ Website) having Order ID ____________ (Order ID). I would regret to inform you that the above-said order was supposed to be delivered on __/__/_____ (Date) but as of now, I have not received any deliveries from your side. Being so late for product delivery is not what I expected from a reputed company like yours.

I request and appeal for a ____________ (refund/ cancellation) for an order which was placed on __/__/____ (Date). The registered number is ___________ (Registered Mobile Number). I shall be highly served if you look into this matter at the earliest and do the needful. In case of any queries, you may contact me at the above-stated contact number.

Thanking you,
_____________ (Signature),
_____________ (Name),
_____________ (Contact Number)

Live Editing Assistance

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How to Use Live Assistant

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

• Start Typing: Enter your letter content in the "Letter Input" textarea.
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Additional Template Options

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Download Options

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

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Share via WhatsApp

Click the "Share via WhatsApp" button to send the letter as a message to a contact on WhatsApp.

Copy to Clipboard

Click the "Copy to Clipboard" button after composing your letter. You can paste the copied text anywhere you need.

Print Letter

Click the "Print Letter" button after composing your letter to print it directly from the browser.

FAQs

• What should I include in the subject line of the complaint letter?
  • The subject line should clearly state the purpose of the letter, such as "Complaint about a product not received."
• Why is it important to provide the order ID in the letter?
  • Including the order ID helps the company identify and track your order more efficiently.
• Should I mention my contact information in the letter?
  • Yes, providing your contact information allows the company to reach out to you for further assistance or clarification.
• Is it necessary to express disappointment in the letter?
  • While it's important to express your disappointment, it should be done politely to maintain professionalism.
• What should I do if I don't receive a response to my complaint letter?
  • If you don't receive a response within a reasonable time frame, consider following up with a polite reminder to ensure your issue is being addressed.

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