When writing a complaint letter about the poor quality of books, it's crucial to maintain clarity and politeness. Clearly state your identity, the school's name, the date of the order, and the specific issues with the quality of the books received. Request a replacement for the defective books and express hope for prompt action to resolve the matter.

Table of Contents:

Sample Complaint Letter about the poor quality of books

The Librarian,
_________ (Name of the School),
_________ (Address)

Date: __/__/____ (Date)

_________ (Name of the retailer),
_________ (Name of the shop),
_________ (Address)

Subject: Complaint about the poor quality of books

Respected Sir/ Madam,

I am _________ (Your Name), The Librarian of _________ (Mention school name). I ordered books from your shop on date _________ (Mention Date). The order number/ invoice number is _________ (Mention order/ invoice number).

I am writing this letter to bring to your notice that the books which I received were of very poor quality. _________ (Describe the quality- pages were torn from between/ the quality of pages/ cover was light/ colors of the pictures were faded inside the books/ missing chapters, any other description).

Therefore, I am returning the books I ordered and request you to kindly send the fresh pieces to the same address as soon as possible. Also, I hope you will see through this matter and take some action against it.

Yours Sincerely/Faithfully,
_________ (Signature),
_________ (Name)

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  • What should be included in the complaint letter about poor quality books?
    • Include details such as your identity, the school's name, the date of the order, the specific quality issues encountered, and a request for replacement.
  • Is it necessary to mention the order or invoice number in the letter?
    • Yes, providing the order or invoice number helps the retailer identify the transaction and expedite the resolution process.
  • Should the letter convey hope for a resolution to the issue?
    • Yes, expressing hope for prompt action signals willingness to cooperate and resolve the matter amicably.
  • Is it advisable to return the defective books with the complaint letter?
    • Yes, returning the books provides evidence of the quality issues and facilitates the process of receiving replacements.
  • How should one address the recipient of the complaint letter?
    • Use respectful language and address the recipient as "Respected Sir/Madam" to maintain a courteous tone throughout the letter.

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