To write an effective complaint letter about a product not meeting expectations, start by clearly stating your name and address. Mention the product, the date you ordered it, and the order ID. Describe your dissatisfaction with the product, explaining how it does not meet your expectations. Request the company to look into the matter. Be polite, clear, and concise. Include your contact details for further communication.

Table of Contents:

Sample Complaint Letter About a Product Not Meeting Expectations

The Manager,
__________ (Company’s Name),
__________ (Company’s Address)

Date: __/__/____ (Date)

Subject: Complaint about a product

Respected Sir/ Madam,

Most courteously, I am writing to inform you that I am __________ (Name) and I reside at _____________ (mention your address). I am writing this letter to bring to your kind attention that I placed an order for ___________ (mention the product) on __/__/___ (date) bearing order ID ____________ (mention).

I am writing this letter to express my dissatisfaction with the product. According to reviews, the product was described as ___________ (mention your expectation –  very good in quality/ strong/ huge/ any other) but, when I received the product delivery, I discovered that ____________ (mention your issue). I believe that I must have been delivered with a duplicate product or a rejected product. I request you to kindly look into this matter.

I expect and eagerly await your kind support/ response in this matter. In case you need any further clarification, please reach out to me at ________ (Mention your contact details).

Thank you in advance.

Yours sincerely,
___________ (Signature),
___________ (Your name)
___________ (Contact details)

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The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

  • Start Typing: Enter your letter content in the "Letter Input" textarea.
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Additional Template Options

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  • Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
  • Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

Download Options

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If you want to copy the text of your letter to the clipboard:

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  • What details should I include in my complaint letter about a product?
    • Include your name, address, the product name, the date you ordered it, the order ID, your issue with the product, and your contact details.
  • How should I address the manager in my complaint letter?
    • Address the manager as "Respected Sir/Madam" or use their specific name if known.
  • What should I do if I receive no response to my complaint letter?
    • Follow up with another letter or email. If you still receive no response, consider contacting customer service or escalating the issue through other means.
  • Can I complain about multiple products in one letter?
    • Yes, but make sure to clearly specify each product and the issues with each one to avoid confusion.
  • Is it important to include my contact details in the complaint letter?
    • Yes, including your contact details is essential so the company can reach you for any further information or to address your complaint.

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