When writing an effective letter to a courier company about a lost or stolen package, it is important to be clear and polite. Address the letter to the appropriate person or department, and include your name, address, and the date. Clearly state the issue, including the item sent, shipment ID, and the date and locations of the shipment. Express your disappointment and request assistance in retrieving the lost package. Provide your contact details for any follow-up. Avoid unclear language and make sure to include all necessary information.
Sample Complaint Letter About a Lost or Stolen Package During Shipping
From,
____________ (Mention your name),
____________ (Mention your address)
Date: __/__/____ (mention the date)
To,
The Manager,
__________ (Courier Company’s Name),
__________ (Office’s Address)
Subject: Complaint about a lost or stolen package _________ (reference number)
Sir/ Madam,
Respectfully, through this letter, I would like to inform you that my name is ___________ (Name).
I am writing this letter to inform that I sent ____________ (mention the item) using your service on __/__/____ (date) from ___________ (location) to ___________ (location) and the shipment ID for the same is __________ (mention your shipment ID). The said item got lost during shipping and which is a matter of great disappointment for me. Such poor and irresponsible behaviour cannot be tolerated from such a reputed company like yours. I believe and expect that you will be looking into the same and providing me with the best possible support in retrieving back the package that I lost.
I expect and await your kind support/ response in this matter. In case, any query arises, please contact me at ____________ (mention the contact details).
Yours truly,
___________ (Signature),
___________ (Your name)
___________ (Contact details)
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FAQs
- What details should I include in a complaint letter about a lost or stolen package?
- Include your name, address, the date of sending, item description, shipment ID, and the locations involved in the shipment.
- Who should I address the complaint letter to?
- Address the letter to the Manager or the appropriate department of the courier company.
- How should I describe the lost or stolen item?
- Clearly mention the item, its shipment ID, and any specific details that can help identify the package.
- What tone should I use in the complaint letter?
- Use a polite and respectful tone, clearly explaining the situation and requesting assistance.
- How can I ensure a prompt response to my complaint letter?
- Clearly state the urgency of the matter, request immediate action, and provide your contact details for follow-up communication.
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Sandeep Bhandari