When writing an effective letter to a courier company about a lost or stolen package, it is important to be clear and polite. Address the letter to the appropriate person or department, and include your name, address, and the date. Clearly state the issue, including the item sent, shipment ID, and the date and locations of the shipment. Express your disappointment and request assistance in retrieving the lost package. Provide your contact details for any follow-up. Avoid unclear language and make sure to include all necessary information.
Sample Complaint Letter About a Lost or Stolen Package During Shipping
From,
____________ (Mention your name),
____________ (Mention your address)
Date: __/__/____ (mention the date)
To,
The Manager,
__________ (Courier Company’s Name),
__________ (Office’s Address)
Subject: Complaint about a lost or stolen package _________ (reference number)
Sir/ Madam,
Respectfully, through this letter, I would like to inform you that my name is ___________ (Name).
I am writing this letter to inform that I sent ____________ (mention the item) using your service on __/__/____ (date) from ___________ (location) to ___________ (location) and the shipment ID for the same is __________ (mention your shipment ID). The said item got lost during shipping and which is a matter of great disappointment for me. Such poor and irresponsible behaviour cannot be tolerated from such a reputed company like yours. I believe and expect that you will be looking into the same and providing me with the best possible support in retrieving back the package that I lost.
I expect and await your kind support/ response in this matter. In case, any query arises, please contact me at ____________ (mention the contact details).
Yours truly,
___________ (Signature),
___________ (Your name)
___________ (Contact details)
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Sandeep Bhandari