Writing an effective apology letter to hotel guests requires clarity, politeness, and attention to detail. It's important to acknowledge the inconvenience caused, express genuine remorse, and offer appropriate compensation or reassurance. Avoid using unclear language and ensure all necessary details are included for a comprehensive apology.
Apology Letter to Hotel Guests for Poor Services
To,
__________ (Customer Name)
__________ (Customer Address)
Date:__________
Subject: Apology for poor facilities
Sir/Madam,
We apologize for our bad facilities you had encountered during your recent visit. We know that if a guest pays, he/she expects a nice and peaceful stay but due to some unforeseen circumstances we were unable to provide you with a peaceful atmosphere at our accommodation.
We are extremely sorry for the inconvenience. Be assured we are all working hard to meet all guest’s expectations. In order to apologize, we are enclosing a _______ (voucher/coupon) that holds ________ (free stay/discount) at our _____ (location – if applicable). We assure you that you would have the best stay when you visit here.
Kindly accept our honest apology.
Best regards,
_______(Signature)
_______(Name)
_______(Designation)
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Sandeep Bhandari 
Deepanshu Thakral