February 21, 2024
Acknowledgment Letters

Acknowledgment Letter for Received Complaint – Sample Letter Acknowledging Receipt of Complaint

To,
__________ (Name of the Receiver),
__________ (Address of the Receiver)

Date: __/__/____ (Date)

Subject: Acknowledgment of Complaint Received

Respected Sir/Madam,

I acknowledge the receipt of your recent communication regarding concerns related to the _______ (services/product) provided by our ________ (company/other). My name is _________ (Your Name), and I am reaching out to assure you that we take all feedback seriously, and we thank you for bringing this matter to our attention.

I understand that you have raised certain issues regarding the _______ (details of product/service). Please be assured that your concerns have been duly noted, and we are in the process of investigating the matter thoroughly.

Your account details, including the customer ID/order ID number _________ (customer ID/order ID number), have been recorded for reference. We understand the importance of addressing your concerns promptly, and we will be working diligently to resolve the issues raised in your communication.

If you have any additional information or details that you would like to provide, please feel free to share them. Your cooperation in this matter is valuable, and we are committed to ensuring a fair resolution.

We appreciate your understanding and patience as we work towards a satisfactory resolution. If you have further queries, you can contact me at ___________ (contact details).

Thank you for bringing this matter to our attention.

Sincerely,
_________ (Your Name)
_________ (Your Position)
_________ (Contact Number)