Request Letter for Assistance with Payment Issue – Sample Letter to Request for Assistance with the Payment Issue

The Manager,
__________ (Company’s Name),
__________ (Address)

Date: __/__/____ (date)

Subject: Request for assistance with payment issue _________ (reference number /transaction number)

Sir/ Madam,

Most courteously, I would like to inform you that my name is ____________ (Name).

I am writing this letter to inform you that my payment was stuck in the payment gateway but my account got debited with the amount ___________ (mention the amount) on __/__/____ (date) at __:__ (time). As per the payment confirmation email received, the transaction number is ___________ (mention the reference number /transaction number/other). I request you to kindly assist me with the same and help me either confirm the order or refund the said amount.

I shall be highly obliged and thankful for your quick and kind response. For further queries, please contact me at ___________ (Mention contact details).

Yours truly,
___________ (Signature),
___________ (Name),
___________ (Contact number)

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