When writing a letter to the bank regarding not receiving OTP (One-Time Password), it's important to clearly explain the issue and provide all necessary account details. Maintaining a polite and courteous tone is essential to convey the urgency of the matter while seeking prompt resolution. Clearly stating the purpose of the OTP and expressing gratitude for assistance can help facilitate a swift response from the bank.

Table of Contents:

Sample Letter to Bank Regarding OTP Issue

The Manager,
__________ (Name of the Bank)
__________ (Branch Name/ Address)

Date: __/__/____ (Date)

Subject: OTP not receiving

Respected Sir/Madam,

Courteously, I am __________ (Name). I have a __________ (Account type – Savings/ Current/ Any other) account in your bank __________ (Bank name/ Branch name) holding account number __________ (Mention account number).

I am writing this letter to inform you that I am not receiving any OTP on the registered mobile number for my bank account. Here are my complete account details:

Account Number: __________
Account Holder’s Name: __________
Registered Mobile Number: __________

I request you to kindly look into the matter and process my application at the earliest as OTP is required for the __________ (Online transaction/ NEFT). I shall be highly obliged.

Thanking you,
__________ (Signature),
__________ (Your Name),
__________ (Contact Number)

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  • Question: Why is it important to include account details in the complaint letter?
    • Answer: Providing account details helps the bank identify the specific customer and account associated with the issue, facilitating a quicker resolution.
  • Question: How should I address the bank manager in the letter?
    • Answer: Address the manager respectfully as "Respected Sir/Madam" or "Dear Sir/Madam" to convey politeness and professionalism.
  • Question: What should I mention in the subject line of the letter?
    • Answer: Clearly state the issue, such as "OTP Not Receiving," to ensure the recipient understands the nature of the problem at a glance.
  • Question: Is it necessary to express gratitude in the letter?
    • Answer: While not mandatory, expressing gratitude for the bank's assistance demonstrates courtesy and appreciation for their efforts in resolving the issue.
  • Question: Should I follow up with the bank if I don't receive a response?
    • Answer: If you don't receive a response within a reasonable timeframe, it's advisable to follow up with the bank to ensure the issue is being addressed promptly.

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