When writing a letter to a bank about a non-functional mobile banking app, it's important to be clear and polite. Introduce yourself and provide your account details. Describe the issue with the app in detail, including how long you've been experiencing it. Request the bank to resolve the problem and provide your contact information for further communication. Avoid unclear language and ensure all necessary details are included to make your complaint clear and actionable.
Sample Letter to Bank Regarding Mobile Application of Bank
To,
The Manager,
__________ (Bank Name),
__________ (Branch Address)
Date: __/__/____ (Date),
Subject: Banking application not working
Respected Sir/ Madam,
My name is ________ (name) and I am a holding ________ (type of bank account) in your branch having account number ________ (account number). I am operating this account for the last ______ (mention).
I am writing this letter to bring into your kind consideration, the problem I have been facing with my banking mobile application for a long time. Respected, the main issue with your banking application is ________ (mention your issue – unable to login/ unable to make fund transfer/ not receiving OTP / other). I have been facing this issue for the last _____ (days/ weeks).
Therefore, it is to request you to kindly look into the matter and I shall be highly obliged for your kind support. In case you have any queries, you may contact me at ______ (mention contact number).
Thanking you,
_________ (Signature)
_________ (Your name),
_________ (Contact number)
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FAQs
- What details should I include about my bank account in the complaint letter?
- Include your account type, account number, and how long you have held the account.
- How should I describe the issue with the mobile banking app?
- Clearly state the specific problem (e.g., unable to log in, unable to transfer funds, not receiving OTP) and how long you have been experiencing it.
- What should I include in the introduction of the letter?
- Introduce yourself, mention your account type, account number, and how long you have been using the account.
- How can I ensure my complaint is taken seriously?
- Be clear, concise, and polite. Provide all necessary details and request the manager to look into the issue promptly.
- What contact information should I provide in the letter?
- Include a phone number or email address where the bank can reach you for further communication.
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Sandeep Bhandari