__________ (Bank Name),
__________ (Branch Address)
Date: __/__/____ (Date),
Subject: Banking application not working
Respected Sir/ Madam,
My name is ________ (name) and I am a holding ________ ( type of bank account) in your branch having account number ________ (account number). I am operating this account for last ______ (mention).
I am writing this letter to bring into your kind consideration, the problem I have been facing with my banking mobile application for a long time. Respected, the main issue with your banking application is ________ (mention your issue – unable to login/ unable to make fund transfer/ not receiving OTP / other). I have been facing this issue for the last _____ (days/ weeks).
Therefore, it is to request you to kindly look into the matter and I shall be highly obliged for your kind support. In case you have any queries, you may contact me at ______ (mention contact number).
_________ (Your name),
_________ (Contact number)