Escalation Letter for Delay in Service – Sample Letter of Escalation Regarding Delayed Service

The Customer Relation Officer,
_________, (Department name)
_________, (Company’s name)
_________ (Company’s Office Address)

Date: __/__/_____ (date)

Subject: Escalation for the delay in service

Sir/ Madam,

Through this letter, I would like to inform you that I am ___________ (name) and I am a resident of ___________ (mention location).

Respected, I am using ____________ (mention product name) of your company’s brand. I write this letter to inform you that on __/__/_____ (date), I requested for ___________ (mention service name) and for which I received an automated response stating my request ID as ____________ (mention request ID) but, it’s been _____________ (number of days) days and the service of my product has not been done. Moreover, I am unable to get an adequate response from the support team.

I request you to kindly look into the matter. Consider this as an escalation letter for the delay in service.

Thanking you,
Yours truly,
__________ (signature),
__________ (name),
__________ (contact number),
__________ (address)

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