When writing a complaint letter about poor after-sales service, it is important to be clear and polite. Start by introducing yourself and providing necessary details about the product and the service issue. Clearly describe the problem and mention any previous attempts to resolve it. Request the company to address your complaint promptly and provide your contact information for further communication. Avoid vague language and ensure all necessary details are included to make your complaint clear and actionable.
Sample Letter for Poor After Sales Service
To,
__________ (Receiver’s Name),
__________ (Receiver’s Address)
Date: __/__/____ (Date)
Subject: Complaint regarding poor after-sales service
Respected Sir/ Madam,
My name is __________ (name) and I am a resident of _________ (location).
I am writing this letter to you in reference to the ________ (mention product name) that I bought from your ______ (showroom/ outlet/ web application/other) on __/__/___ (date). The model number/ name of the product bought is _______ (mention). This is to bring into your kind consideration that the mentioned product started malfunctioning as _______ (mention the issue with the product) for which I tried to reach your customer care center. As per the conversation, the query was supposed to be resolved by __/__/____ (date) but to utter surprise, the issue has not been resolved as of __/__/____ (date). ___________ (mention your point).
It was never expected from a reputed company like yours. Therefore, it is to request you to kindly look into the matter and arrange to attend to the complaint. In case you have any queries, you may contact me at ________ (mention contact number).
Yours Truly,
________ (Signature),
________ (Name),
________ (Contact Number)
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Sandeep Bhandari