Complaint Letter for Poor After Sales Service – Sample Letter Complaining Regarding After Sales ServiceComplaint Letter for Poor After Sales Service – Sample Letter Complaining Regarding After Sales Service
When writing a complaint letter about poor after-sales service, it is important to be clear and polite. Start by introducing yourself and providing necessary details about the product and the service issue. Clearly describe the problem and mention any previous attempts to resolve it. Request the company to address your complaint promptly and provide your contact information for further communication. Avoid vague language and ensure all necessary details are included to make your complaint clear and actionable.

Table of Contents:

Sample Letter for Poor After Sales Service

To,
__________ (Receiver’s Name),
__________ (Receiver’s Address)

Date: __/__/____ (Date)

Subject: Complaint regarding poor after-sales service

Respected Sir/ Madam,

My name is __________ (name) and I am a resident of _________ (location).

I am writing this letter to you in reference to the ________ (mention product name) that I bought from your ______ (showroom/ outlet/ web application/other) on __/__/___ (date). The model number/ name of the product bought is _______ (mention). This is to bring into your kind consideration that the mentioned product started malfunctioning as _______ (mention the issue with the product) for which I tried to reach your customer care center. As per the conversation, the query was supposed to be resolved by __/__/____ (date) but to utter surprise, the issue has not been resolved as of __/__/____ (date). ___________ (mention your point).

It was never expected from a reputed company like yours. Therefore, it is to request you to kindly look into the matter and arrange to attend to the complaint. In case you have any queries, you may contact me at ________ (mention contact number).

Yours Truly,
________ (Signature),
________ (Name),
________ (Contact Number)

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FAQs

  1. What details should I include about my product in the complaint letter?
    • Include the product name, model number, date of purchase, and a detailed description of the issue.
  2. How should I describe the service issue in my complaint?
    • Clearly mention the problem you faced with the product and any previous attempts to resolve it with customer care.
  3. What information should I provide about my contact attempts?
    • Mention the date you contacted customer care and any promises or deadlines given for resolving the issue.
  4. What should I include in the introduction of the letter?
    • Introduce yourself and provide your location.
  5. How can I ensure my complaint is taken seriously?
    • Be clear, concise, and polite. Provide all necessary details and request the manager to look into the issue.

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