When writing a complaint letter about receiving the wrong goods, it's important to maintain clarity, politeness, and provide necessary details. Start by addressing the recipient respectfully, clearly state the issue with the wrong delivery, including the order ID and details of the incorrect goods received, and request an urgent replacement. Enclose relevant documents for reference and provide contact details for further communication.
Sample Complaint Letter about Wrong Delivery
To,
____________(Name)
____________(Address)
Date: __/___/______(date)
Subject: Complaint regarding the delivery of wrong goods and requesting an urgent replacement
Dear Sir/Madam,
This letter is to inform you that my name is ____________(name) and I am writing this letter in reference to the order _______(mention order ID) which was ordered on ___/___/_______(date).
Aforementioned order was delivered to me on __/__/_____(date). I hereby would like to inform you that I have received the wrong goods/ items. I had ordered ____________ (name of the goods & quantity) instead, I have received ______________(name of the received goods).
Therefore, I request you to replace this order and Kindly, deliver the correct goods as soon as possible.
I have also enclosed a copy of invoice for your reference and kind perusal. If you have any issue regarding the same, you can contact me at ____________(contact details).
Thank you,
Yours sincerely,
____________(Signature)
____________(Name)
____________(Contact details)
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Sandeep Bhandari