When drafting a complaint letter for wrong billing, it's essential to maintain clarity and politeness. Clearly state the issue with the billing, providing specific details such as the incorrect items or amounts. Request prompt action to rectify the mistake and provide necessary information for reference.
Sample Letter of Complaint for Wrong Billing
To,
Sales Manager,
_____________ (Company Name),
_____________ (Address)
Date: __/__/____ (Date)
Subject: Complaint about incorrect billing
Respected Sir/Madam,
I am writing this letter to inform you about the incorrect bill I have been issued for a purchase which was made by me on __/__/____ (Date). I bought ____________ (Item Name) from your ______ (outlet/ application/ website) and to my knowledge the bill issued to be for this purchase is incorrect. The ___________ (Number of items/ Amount/ Name of the item/ Date of purchase – Mention Issue) is incorrect. The payment of this order was done via _____________ (Cash/ Card/ Cheque).
Therefore, I request you to kindly look into the matter and issue the correct bill at your earliest. Following are the details for the purchase made.
Name: ___________ (Name)
Transaction ID: ___________ (Transaction ID)
Date of Purchase: ___________ (Date)
Thanking You,
Yours Truly,
____________ (Signature),
____________ (Name)
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Sandeep Bhandari