__________ (Name of the Airline),
__________ (Address of the Airline)
Date: __/__/____ (Date)
Subject: Feedback about customer service
I am ____________ (Name), and I am writing this letter to inform you about the recent incident with the customer support executive of your airline.
I am writing this letter to bring my concern to your kind attention that recently on __/__/____ (date), I contacted your customer support executive for _______________ (mention the reason – delay issues/ boarding pass issues/ cancellation request/ any other), and it is to state that ___________ (mention your issue). I was not expecting such behavior from a customer support executive of such a reputed airline like yours.
I expect your quick action in this regard. For any further discussion, please reach out to me on my phone/ email at ___________ (Mention the contact details).
___________ (Your name),
___________ (Contact number)
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