Writing a complaint letter to a bank about fraudulent transactions requires clarity and politeness. Ensure to include necessary details like the date, transaction amount, account details, and a brief description of the incident. Avoid unclear language and provide evidence if available. Politely request further steps to protect your account and inquire about the possibility of recovering lost funds.
Letter to Bank Regarding Fraud Transaction
To,
The Branch Manager
________ (Bank Name)
________ (Address)
DATE:__/__/____
SUBJECT: Fraudulent Transaction Complaint in Account Number _________
Sir/madam,
This letter is in regard to the message I received on ________ (Date), stating that my account was debited by Rs. ________ (Amount) from my account ________ (Account Details).
I want to draw your attention to the incident that happened before the said transaction message. On ______ (Date), I had received _______ (call/sms/message) from (bank representative, bank e-mail ID etc.) asking for Bank details _________ for (purpose) and asked to confirm ATM card and CVV number. (explain all the relevant information you have regarding the transaction done like otp).
To my next breath, I realized transaction/ Cash withdrawal was made from my account (give the details). It was quite obvious by now that I had been cheated and hence I lodged the complaint with cyber cell and investigations are still on.
I am attaching the screenshot of the message received so that you can be sure and check if the action has been initiated by any of your account holders.
Please let me know further steps to protect my account in the future.
Also, let me know if there is a possibility to recover my hard-earned savings.
Regards,
________ (NAME)
________ (SIGNATURE)
________ (PHONE NUMBER)
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Sandeep Bhandari