When drafting a complaint letter to the bank for service disruption, it's crucial to maintain clarity and politeness. Clearly state your name, account details, and the specific issues you're facing, such as transaction problems, OTP issues, or difficulties with net banking. Request prompt assistance in resolving the matter and express how the disruption has impacted your banking experience. End the letter with gratitude for their attention to the issue.

Table of Contents:

Sample Letter to Bank Addressing Service Disruption

The Manager,
__________ (Bank Name),
__________ (Branch Address)

Date: __/__/____ (Date)

Subject: Request letter for _________ (Service)

Respected Sir/ Madam,

My name is _________ (Name), and I am an account holder with your branch, having an account in the _________ (savings/current/other) category with account number _________ (account number).

I am writing to bring to your attention a recurring issue I have been facing related to various banking services, such as ________ (mention specific issues like transactions, OTP, emails, net banking, etc.). This matter has persisted for an extended period, and I would like to request your assistance in resolving it promptly.

The challenges I am encountering have impacted my financial transactions, hindering my ability to perform routine activities like withdrawals and deposits. I believe that addressing and rectifying this issue will contribute to a smoother banking experience for me and others facing similar challenges.

I request you to kindly investigate and rectify the service disruption. I shall be obliged.

Thanking you,
_________ (Signature)
_________ (Your name),
_________ (Contact number)

Live Editing Assistance

Live Preview

How to Use Live Assistant

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

  • Start Typing: Enter your letter content in the "Letter Input" textarea.
  • Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea. This feature converts newline characters in the textarea into <br> tags in HTML for better readability.

Additional Template Options

The letter writing editor allows you to start with predefined templates for drafting your letters:

  • Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
  • Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

Download Options

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

Share via Email

Click the "Share via Email" button after composing your letter. Your default email client will open a new message window with the subject "Sharing My Draft Letter" and the content of your letter in the body.

Share via WhatsApp

Click the "Share via WhatsApp" button after you've composed your letter. Your default browser will open a new tab prompting you to send the letter as a message to a contact on WhatsApp.

Copy to Clipboard

If you want to copy the text of your letter to the clipboard:

  • Copy to Clipboard: Click the "Copy to Clipboard" button after composing your letter.
  • Paste Anywhere: You can then paste the copied text anywhere you need, such as into another application or document.

For printing the letter directly from the browser:

  • Print Letter: Click the "Print Letter" button after composing your letter.
  • Print Preview: A new browser window will open showing your letter formatted for printing.
  • Print: Use the print dialog in the browser to complete printing.


  • Q: What should I include in a complaint letter to the bank for service disruption?
    • A: Include your name, account details, specific issues faced, and how they have affected your banking experience. Request prompt resolution and express gratitude for their attention.
  • Q: How can I ensure my complaint letter is effective?
    • A: Clearly describe the problem, provide relevant details, and maintain a polite tone throughout the letter.
  • Q: Is it necessary to mention the impact of the service disruption on my banking activities?
    • A: Yes, explaining how the disruption has affected you can help the bank understand the severity of the issue.
  • Q: Should I follow up on my complaint if I don't receive a response within a reasonable time?
    • A: Yes, it's advisable to follow up if you haven't received a response within a reasonable timeframe to ensure your concerns are addressed.
  • Q: Can I send the complaint letter via email or should it be mailed?
    • A: You can send the complaint letter via email or mail, depending on the bank's preferred communication method.