Complaint about Facilities or Safety :
Every student, parent, and staff member expects a clean, safe, and comfortable environment in the school. Schools are places where children spend many hours every day, so the condition of classrooms, washrooms, furniture, drinking water, and safety arrangements should be properly maintained.
But sometimes, there are problems — like broken benches, dirty washrooms, unsafe playgrounds, or damaged electric fittings — that can make students uncomfortable or even put them in danger. When such problems are noticed, it’s very important for parents or students to inform the school in a proper way. The best way is by writing a formal complaint letter.
A complaint letter helps the school management understand the problem and take action. It should always be written in a polite and respectful way, without using any rude or blaming words. A good letter clearly explains the issue and requests the school to fix it as soon as possible.
What is a Complaint about Facilities or Safety?
This is a formal letter written to the school Principal or Headmaster about any issue in the school that affects the health, hygiene, comfort, or safety of students.
These issues may include:
Broken or unsafe classroom furniture
Dirty or smelly washrooms
Drinking water not clean or water coolers not working
Electric problems like fans or lights not working
Playground equipment broken or dangerous
Unsafe transport or school buses
No security guards or CCTV
Water leakage, poor ventilation, or crowded classrooms
Such problems should be reported to the school management so that they can fix them and create a safe environment for all students.
Why is a Complaint Letter Important?
A complaint letter is not just about pointing out a problem — it helps in improving the condition of the school for everyone. Here’s why it matters:
It alerts the school authorities who may not be aware of the issue
It helps the school take quick action before something serious happens
It ensures the health and safety of students
It helps create a better environment for learning
It keeps a written record that can be followed up if needed later
Many times, schools have good intentions, but they may not notice everything. When parents share their concerns in writing, it becomes easier for the school to take action.
Tone for Writing the Complaint
While writing this letter, the tone should always be respectful, calm, and clear. The purpose of the letter is to help, not to blame. Avoid using emotional or harsh language.
Avoid:
Angry or blaming tone
Threats or warnings
Long stories or unrelated details
Use:
Simple and clear explanation of the problem
Specific examples or situations
Polite request for repair or improvement
Structure of a Complaint about Facilities or Safety
To write a proper complaint letter, it’s good to follow a clear format:
1. Sender’s Details
Mention who you are. In this case, say that you are the parent of a student who studies at the school. If needed, you can mention the class or section.
Example:
Parent of a student from [Class Name]
(You can write: “My child studies in your school in [class name]”)
2. Date
Write the date when you are writing the letter.
Example:
[DD/MM/YYYY]
3. Receiver’s Details
Address the letter to the school Principal or Headmaster.
Example:
To,
The Principal
[School Name]
[City/Location]
4. Subject Line
This should be short and clearly state the issue.
Examples:
Subject: Complaint Regarding Dirty Washrooms
Subject: Request to Repair Broken Classroom Benches
Subject: Concern About Unsafe Drinking Water
5. Salutation
Begin the letter with a formal greeting.
Examples:
Respected Sir/Madam
Dear Principal
6. Body of the Letter
The body of the letter should be divided into 3 simple parts:
A. Introduction:
Start by telling who you are and why you are writing.
Example:
I am a parent of a student who studies in your school. I am writing this letter to inform you about a serious issue that needs your kind attention. It is related to the safety and cleanliness of the school facilities.
B. Description of the Problem:
Explain the issue clearly. Tell what the problem is, where it is happening, and how long it has been going on. Also mention how it is affecting the students.
Example:
I came to know that the washrooms in one of the school blocks are not being cleaned regularly. There is no proper supply of water, taps are broken, and there is no hand wash available. This is not hygienic, and it can make students fall sick, especially in the current weather.
Also, I was informed that some of the benches and desks in the classroom are damaged. Some of them have broken legs, while others have sharp wooden edges. These can hurt the children and make it difficult for them to sit comfortably during class.
C. Request for Action:
Now request the school to take action politely.
Example:
I kindly request you to take immediate steps to solve these issues. If the washrooms and classroom furniture are cleaned, repaired, or replaced on time, it will help create a safe and healthy environment for students. Your attention to this matter will be highly appreciated by all parents.
7. Complimentary Close
End the letter politely and respectfully.
Examples:
Thanking you,
Yours sincerely,
[Parent’s Name]
(Parent of a Student)
Demo Template: Complaint about Facilities or Safety :
To,
The Principal
[School Name]
[City / Location]
Date: [DD/MM/YYYY]
Subject: Complaint Regarding Safety Concerns in the Classroom
Respected Sir/Madam,
I am a parent of a student studying in your school. I am writing to bring to your notice some important concerns related to classroom safety and hygiene.
It has come to my attention that some of the benches and desks in the classrooms are broken. Some have sharp edges and loose parts, which could hurt the students. Also, I have heard that the washrooms are not being cleaned regularly, and there is often no water or hand wash available. These conditions are not good for the health and safety of the children.
I kindly request you to have these issues checked and fixed as soon as possible. Repairing the furniture and improving the cleanliness of the washrooms will ensure a better and safer learning experience for all students.
Thanking you,
Yours sincerely,
[Parent’s Name]
(Parent of a Student)
Writing a formal complaint about school safety or facilities is a good and responsible step. It helps the school understand what needs improvement and take action. Instead of waiting or complaining informally, writing a simple and polite letter shows that you care about your child’s safety and the well-being of other students too. When such letters are written in the right way, they bring helpful changes in the school environment.