When writing a complaint letter about an in-app purchase error, it is important to be clear, polite, and provide all the needed information. Mention what went wrong, include details like the date of purchase, item name, transaction ID, and ask clearly for a refund. Keep your tone respectful and avoid using unclear words or forgetting contact details, as these can delay your request or response.
Complaint Letter Regarding Incorrect In-App Purchase – Sample Request Letter for Refund of Digital Item
To,
__________ (Recipient’s Name)
__________ (Designation)
__________ (Company/Organization Name)
__________ (Company Address)
Date: __/__/____ (Date)
Subject: Complaint Regarding In-App Purchase Error and Request for Refund
Dear __________ (Recipient’s Name),
I am writing to bring to your attention an issue I faced with an in-app purchase made on __________ (App Name) through my account. On __________ (Date of Purchase), I accidentally purchased __________ (Wrong Item Name), which was not intended.
Here are the transaction details for your reference:
Transaction ID: __________ (Transaction ID)
Account/Email ID: __________ (Your Account ID or Email)
I kindly request you to look into the matter and issue a refund for the incorrect item. I have not used the item and am willing to comply with any required steps for the refund process.
Please confirm receipt of this complaint and provide an update at your earliest convenience. I can be reached at __________ (Your Phone Number) or via email at __________ (Your Email Address).
Thank you for your time and support.
Sincerely,
__________ (Your Name)
__________ (Your Contact Details)
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