When drafting a complaint email about a defective product, it's crucial to maintain clarity and politeness. Begin by introducing yourself and providing details about the product, order date, order number, and payment method. Clearly explain the issue with the product and request appropriate action, such as repair or replacement. Attach a copy of the bill for reference and provide contact information for further communication.
Sample complaint email for defective product
From: _________@_____.___ (Sender’s Email Address)
To: ___________@______.___ (Receiver’s Email Address)
Date: __/__/____ (Date)
Subject: Complaint regarding ________ (Product name)
Respected Sir/ Madam,
My name is _______ (Name) and I am writing this to you in reference to the product which I ordered on __/__/____ (Date).
Through this mail, I would inform you that on __/__/____ (Date), I ordered ________ (Product Name) from your _________ (Medium – offline store/ website/ application) bearing order number ________ (Order number). The payment of the order was done via _______ (Cash/ Card/ EMI). I beg to inform you that the product received at the time of delivery is found to be faulty. The issue with the ________ (Product Name) is _______ (Mention issue).
This being in warranty, I request you to kindly take adequate action in order to get it repaired. In case query arises, you may contact at _______ (contact number). I am attaching a copy of the bill along with this mail.
Thanking you,
Yours Truly,
________ (Digital Signature – If required)
________ (Name),
________ (Contact Number)
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Deepanshu Thakral