Letter to the company about order returned but refund not received

When writing a letter concerning a missing refund for a returned product, it's essential to be clear and polite. Start with a respectful salutation and concise subject line. Clearly state the issue, including details such as the order number, date of purchase, and reason for return. Mention any previous communication regarding the refund. Politely request the refund, expressing anticipation for a prompt resolution. Finally, include contact information for easy correspondence. Avoid ambiguity and ensure all necessary details are included for the best chance of a favorable outcome.

To,
Manager – Customer Relations,
_________ (Company Name),
_________ (Address)

Date:__/__/____ (DD/MM/YYYY)

Subject: Non-receipt of refund against returned product

Respected Sir/Madam,

I, _________ (Name) had ordered a ________ (product name) with Order Number __________ (order number) dated ______ (date of purchase) but when I opened the parcel I noticed that the delivered product was ________ (damaged/faulty/ any other reason). Due to this, I requested for return of the same, and the product got picked up ______ (same day/next day).

I already got a mail confirmation dated ______ (Mail date) from your side in which it was mentioned that the refund amount would be credited into my account within ___ (hours/days/weeks), but more than ____ (days/weeks) have passed and I am yet to receive the refund.

Kindly, provide me with the said refund against the product return as soon as possible.

I look forward to your quick and positive response.

Yours truly,
_________ (Name)
_________ (email id)
_________ (order id)
_________ (delivery address)
_________ (contact number)

Letter to the company about order returned but refund not received

Request Letter for Refund Due to Damaged Returned Product

Interactive Letter Templates