When writing a letter to an online shopping company regarding a damaged product received, it's crucial to clearly state the issue, provide relevant details such as order ID and delivery date, and express your expectations for resolution, whether it's a replacement or a refund. Maintain a polite and professional tone throughout the letter to increase the likelihood of a positive response.
Complaint Letter to Online Shopping Company Regarding Damaged Product
To,
The Manager,
__________ Online Shopping Company Name,
__________ Address
Date: __/__/____ (DD/MM/YYYY)
Subject: Damaged product received against Order ID: ________
Respected Sir/Madam,
I am writing to inform that I ordered _________ (product name) from your online shopping website on _________ (Order Date), bearing order number _________ (Order Number). The same was delivered to me on _______ (product delivery date), however, when I opened the parcel I saw that the delivered product wasn’t in an acceptable condition. I was really shocked when I saw the condition of the product, _________ (explain your situation).
Therefore, I want you to arrange the return pickup of the defective product and provide me with ________ (replacement/full refund) for the same within _________ (2-7) working days.
Looking forward to your quick and positive response.
Yours truly,
_________ (Name)
_________ (Email id)
_________ (Order id)
_________ (Delivery address)
_________ (Contact number)
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Kshitij Tarun