When writing a letter to the bank regarding a failed online transaction, it's crucial to maintain clarity and politeness. Start by addressing the bank manager respectfully, mentioning your account details and the failed transaction's specifics, including the date, type, and reference number. Clearly state that the transaction failed and emphasize that you haven't received a refund yet. Politely request the bank's assistance in resolving the issue and guiding you through the refund procedure.
Sample Complaint about failed Online Transaction
To,
The Manager,
_________ (Bank Name),
_________ (Address)
Date: __/__/____ (Date)
Subject: Complaint about failed Online Transaction
Respected Sir/ Madam,
I am having a ___________ (Savings/ Current – Mention Bank Account Type) account in your bank i.e. __________ (Bank Name) having account number _________ (Account number).
This is to inform you that on __/__/____ (Date), I made an online ___________ (Transfer/ Transaction) to __________ (Account Number) with reference no. ___________ (reference number) but unfortunately the transaction failed and I have not yet received the refund for the failed transaction.
I request you to kindly look into the matter and help me out by guiding me through the procedure for getting a refund.
Thanking You,
_________ (Signature)
_________ (Name),
_________ (Address)
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Sandeep Bhandari