Writing an effective complaint letter to hotel management requires clarity and politeness. Start with a clear subject line indicating the reason for the complaint. Begin the letter with a polite greeting and introduction, mentioning the date and details of your visit. Describe the issues you faced in detail, including any specific incidents or problems encountered. Clearly state your request for a refund or compensation and provide any necessary evidence or documentation to support your claim. Close the letter with a polite conclusion, expressing your expectation for resolution. Remember to maintain a professional tone throughout and avoid using unclear language or omitting important details.
Sample Letter to Hotel Management Asking for Refund / Compensation
To,
The Manager,
________ (Name Of The Hotel),
________ (Address Of The Hotel),
________ (City, State ,ZIP Code)
Date: __/__/____(DD/MM/YYYY)
Subject: Complaint regarding ________ (complaint reason) at ________(Name Of The Hotel) [mention your specific complaint against refund]
Dear ________ (Name Of The Hotel Manager),
I, ________ (Name) am writing this letter to bring to your concern about the last experience I had on _______ (Date) in your reputed ________ (Name Of The Hotel). Your hotel is prominently known for its excellent service. However, this was not the case with me on my last visit.
I made a reservation on ________ (Particular Date), for _______ (booking for persons). I was celebrating __________ (mention the event/particulars)
When we arrived at the place, ______________ (explain all the situations in detail eg. table was not ready / had to wait for _____ minutes / the lobby was extremely occupied / there was not enough seating arrangement/ not offered any drink or a glass of water/ ordered in advance with the booking, was not ready)
In addition, I ordered a _______ (what you have ordered) but received (what you have received) that too after a very long wait.
I have never had such an experience with any hotel hence I am asking for the refund of the payment made.
I am attaching all the reservation slips, Invoice details, and credit card receipts (if any).
Please find below my account details for initiating the refund.
___________ (Account number & Bank Details)
I look forward to soon receiving the refund.
Sincerely,
________ (Name Of The Customer),
________ (Signature Of The Customer)
List of Enclosures: Reservation Slips, Dinner Bill Online, Dinner bill by cash, Credit Card Receipt (if applicable)
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Sandeep Bhandari