When drafting a complaint letter about a CCTV camera not working, it's crucial to maintain a polite and formal tone while clearly stating the issue, including relevant details such as the purchase information, model number, and order ID. Request prompt repair or resolution, expressing willingness to cover applicable charges if necessary, and anticipate a quick response.
Sample Complaint Letter Regarding CCTV Not Working
To,
The Customer Support Manager,
____________ (Company Name),
____________ (Address)
Date: __/__/____ (Date)
Sir/Madam,
I am ___________ (Name) a resident of _________ (Locality)
This is to inform you that on __/__/____ (Date) I made a purchase of CCTV cameras having model number ______________ (Model Number) and Order ID _________ (Order ID). The CCTV cameras were installed on __/__/____ (Date Of Installation).
I regret to state that the CCTV cameras are not working since __/__/____ (Date). Cameras being __________ (In Warranty/ Out of Warranty) I request you to kindly take the needful action and get the cameras repaired at the earliest. I am ready to pay all applicable charges (if applicable) for the above-requested service.
I expect a quick and positive response from your side.
Thanking you,
____________ (Signature),
____________ (Name),
____________ (Contact Number)
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Sandeep Bhandari