When drafting an apology letter to a customer for account closure, it's essential to maintain clarity and politeness. Begin with a respectful salutation, express gratitude for the customer's communication, and acknowledge the request for account closure. Apologize for any disappointment caused by the closure and express regret for losing the customer's business. Encourage the customer to provide feedback on their experience to help improve services in the future.
Sample Apology Letter to Customer for Account Closure
To,
___________
___________ (Recipient’s Details),
Date: __/__/____ (date)
From,
___________
___________ (Sender’s Details)
Subject: __________ (mention subject)
Respected _________ (name of the receiver),
I am ___________ (name) and I write this letter to thank you for reaching out. This letter is in reference to the account closure application that I have received from your end.
We understand that you are looking forward to closing your account with us but we are very sad on losing a very loyal customer like you. In case we failed to meet your expectation in our services we apologize for the same.
We feel saddened that you are closing your account. We usually don’t let down the customer. In case you had any issues with the services please do inform us so that we could serve you better next time.
Thanking you,
For,
_________ (Company Name),
_________ (Name),
_________ (Designation)
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Sandeep Bhandari 
Deepanshu Thakral