When writing a complaint letter about poor roadside assistance, it's essential to maintain clarity and politeness throughout. Clearly state the issue you faced, including necessary details like the date, vehicle information, and location of the incident. Avoid vague language and ensure your grievances are expressed clearly. Remember to request specific actions to resolve the problem and express gratitude for prompt attention.

Table of Contents:

Sample Letter About Poor Road Side Assistance

The Manager,
__________ (Name of Company),
__________ (Company Address)

Date: __/__/____ (Date)

Subject: Complaint regarding road side assistance service


I write this letter regarding the roadside assistance that I have availed on __/__/____ (mention date) for _________ (mention vehicle number).

Respected, my name is _______ (name) and I write this letter to inform you that I have been using vehicle for last ________ (mention duration). The vehicle model is ________ (mention vehicle model) and the registration number is _________ (mention). I write this to complain about the roadside assistance service provide by your company. On my journey from _______ (location) to ________ (destination) on __/__/____ (date), my vehicle broke at ________ (location) and I asked for roadside assistance. But ________________ (mention the issue that you faced – late arrival/ inappropriate behaviour/ poor support/no service).

It is to request you to kindly take some appropriate action in this regard. I shall be obliged for your quick response.

Yours Truly,

__________ (Signature)
__________ (Your Name)
__________ (Mobile number)

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  • What should I include in a complaint letter about roadside assistance?
    • Start with a clear summary of the issue, including the date, vehicle details, and the problem encountered. Provide specific details about the incident and your dissatisfaction with the service.
  • How should I address the recipient of the complaint letter?
    • Address the letter to the appropriate person or department, using formal language such as "Dear Sir/Madam" or "To the Manager."
  • Is it important to remain polite in a complaint letter?
    • Yes, maintaining a polite tone is crucial in a complaint letter. Even though you're expressing dissatisfaction, politeness can help ensure your concerns are taken seriously.
  • What should I do after writing the complaint letter?
    • After writing the letter, send it to the relevant department or individual via email or postal mail. Follow up if necessary, and be prepared to provide additional information if requested.
  • How long should I wait for a response to my complaint letter?
    • While response times may vary, it's reasonable to expect a response within a few business days. If you haven't received a response within a reasonable timeframe, consider following up with a polite reminder.

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