To,
________ (Name Of Restaurant Manager),
________ (Name Of The Hotel),
________ (Address Of The Hotel)
Date: __/__/____(Date)
Subject: Complaint regarding _________ (food/service) at ________(Name Of The Restaurant)
Dear ________ (Name Of The Restaurant Manager),
I, ________ (Name) am writing this letter to bring to your concern, the last experience I had on _______ (Date) in your esteemed ________ (Name Of The Restaurant). Your restaurant is prominently known for its excellent food and good service. However, this was not likely my experience on my last visit.
I made a reservation ________ (Particular Date), before dinner for _______ (number of persons). My family was celebrating the _______ (wedding anniversary/birthday/ any other occasion) of ________ (mention the event/particulars)
When we arrived at the place, our table was not ready and we had to wait for ______ (time) minutes at your ______ (location) because the ________ (lobby) was extremely occupied. There was not enough seating arrangement for all of us and some of us had to stand. We were not offered any _________ (drink or a glass of water). After _________ (time) minutes of a long wait, we were taken to the dining area, when we finally got seated, the food, which I had ordered in advance with the booking, was not ready. We waited again for ______ (time) minutes for the food, unfortunately, it was ____ (poor quality/any other issue). _________ (explain the situation in detail)
Later, I ordered a __________ (special cake) too, however, _________ (that was not prepared/quality/not fresh). We tried to make the best of the situation by ordering more ____________ (food/dessert_. After all of that, ______________ (any other issue)
I have dined at your restaurant many times and enjoyed the ambiance and food, but I believe I _________ (more details) for the disastrous celebration of _________ (event details). I am attaching all the _________ (reservation details payment receipt/ photo if any). ___________ (any other details if any)
I hope to receive a kind reply from your side as soon as possible.
Sincerely,
________ (Name Of The Customer),
________ (Signature Of The Customer)
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Rahul Sharma