When drafting a response to a complaint about damaged goods, it's essential to maintain a professional and empathetic tone. Begin by acknowledging the complaint and express regret for the inconvenience caused. Clearly state your company's position on the matter and any actions you will take to resolve the issue. Provide contact information for further assistance and express gratitude for the customer's understanding.
Sample Response Letter to Complaint for Damaged Goods
From,
__________(Company Name),
__________(Address),
Date: __/__/____ (Date)
To,
__________(Name),
__________(Address)
Subject: Response to complaint regarding _________ (complaint details)
Respected Sir/Madam,
I am ________ (Name) and I serve as _________ (Designation) of _________ (Company).
I am writing this letter in reference to the complaint I received from your side regarding the goods that you ordered from our _________ (Website/ Offline store). Apologetically, I would state that as per our terms and conditions we ___________ (Mention your response).
This being faulty product delivered we willingly provide a helping hand for any appropriate action to be taken. I believe this letter would serve as a relief to your problem. For more queries you may contact us at _________ (Contact Number).
Thanking You,
__________ (Signature and Stamp),
__________ (Name)
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Deepanshu Thakral 
Rahul Sharma