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LETTERSINENGLISHResponse Letter for Poor Customer Service – Sample Response to Complaint Letter
When responding to a complaint letter about poor customer service, it's essential to address the issue promptly and courteously. Begin by acknowledging the complaint and expressing genuine regret for ...
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Response Letter for Poor Customer Service – Sample Response to Complaint Letter
Rahul Sharma
March 28, 2022
Expert Guidance & Training Tips
When responding to a complaint letter about poor customer service, it's essential to address the issue promptly and courteously. Begin by acknowledging the complaint and expressing genuine regret for the inconvenience caused. Clearly state the reason for the poor service and assure the customer that steps will be taken to prevent recurrence. Offer a sincere apology and provide contact details for further discussion if needed.
Sample Response Letter for Poor Customer Service
When responding to a complaint letter about poor customer service, it's essential to address the issue promptly and courteously. Begin by acknowledging the complaint and expressing genuine regret for the inconvenience caused. Clearly state the reason for the poor service and assure the customer that steps will be taken to prevent recurrence. Offer a sincere apology and provide contact details for further discussion if needed.