(Sender’s address)
______________
______________
______________
Date: __/__/____ (Date)
(Receiver’s address)
______________
______________
______________
Subject: Response to complaint reference: _____________
Dear _____________,
This letter is in response to the complaint that we received from your side bearing reference number ___________ (reference number) regarding order number _________ (Order number). We apologetically write this letter for the inconvenience faced by you. We believe that the service could have been better and we could have served you in the better possible way.
We acknowledge the same and in order to present our apologies, we are providing you with a _________ (mention resolution). We believe you will give us another chance to serve you.
For,
___________ (Company Name),
___________ (Signature/ Stamp),
___________ (Name)
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