Response Letter for Complaint

(Sender’s address)

Date: __/__/____ (Date)

(Receiver’s address)

Subject: Response to complaint reference: _____________

Dear _____________,

This letter is in response to the complaint that we received from your side bearing reference number ___________ (reference number) regarding order number _________ (Order number). We apologetically writing this letter for the inconvenience faced by you. We believe that the service could have been better and we could have served you in a better possible way.

We acknowledge the same and in order to present our apologies, we are providing you with a _________ (mention resolution). We believe you will give us another chance to serve you.

___________ (Company Name),
___________ (Signature/ Stamp),
___________ (Name)

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