Reply to Complaint Letter – Customer Feedback / Complaint Response Letter

________ (Sender’s Name),
________ (Address)
________ (Receiver’s Name),
________ (Receiver’s Address)

Date:__/__/____ (DD/MM/YYYY)

Reference Number:________

Subject: Reply to _________ (Feedback/ Service Complaint) Letter

Dear __________,

Thank you for writing to us. We are very sorry to hear that our service did not meet your expectations.

In your letter, you stated that ________ (Issue /complaint regarding). From our side, we have tried our best to solve this issue and expect that you never face it again. We are sorry for the inconvenience caused.
Please accept our sincere apologies.

Yours Truly,
_______(Your Signature),
_______(Your Designation)

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