Refund Request Letter Practice Questions: MCQ Quiz on Refund Request Letters with Answers

Question 1:  Which of the following is a correct reason to request a refund in a letter?

(A) I don't like the product

(B) The product was damaged

(C) I was bored with it

(D) I want a new product

Question 2:  How should you begin a refund request letter?

(A) To Whom It May Concern

(B) Dear Sir/Madam

(C) Hello

(D) Hey

Question 3:  Which phrase is polite when requesting a refund?

(A) I demand a refund

(B) I kindly request a refund

(C) Refund me now

(D) Give me my money back

Question 4:  What should be included in the subject line of a refund request letter?

(A) Refund Request

(B) Urgent Request

(C) My Problem

(D) Money Request

Question 5:  What information is important to include in a refund request letter?

(A) Order number

(B) Product details

(C) Reason for refund

(D) All of the above

Question 6:  Which closing phrase is appropriate for a refund request letter?

(A) Sincerely

(B) Yours truly

(C) Best regards

(D) Thank you

Question 7:  Which of the following is an incorrect way to phrase a refund request?

(A) I would like to request a refund for the product

(B) I am asking for a refund because the item was damaged

(C) I demand that you give me my money back

(D) I would appreciate it if you could assist with the refund process

Question 8:  What should you do if you haven't received a refund after making a request?

(A) Send a reminder letter

(B) Ignore it

(C) Request another refund

(D) Keep waiting

Question 9:  Which is a polite way to follow up on a refund request?

(A) I am writing to check on the status of my refund

(B) Why haven't you refunded me yet?

(C) Refund now

(D) I want my refund today

Question 10:  If your refund request is rejected, how should you respond?

(A) Accept the decision calmly

(B) Insult the company

(C) Write a complaint letter

(D) Yell at customer service

Question 11:  In which situation should you avoid sending a refund request letter?

(A) When the product is still under warranty

(B) If you change your mind about the purchase

(C) If the product is broken

(D) If you haven't received the item

Question 12:  Which is a necessary detail to mention when requesting a refund for an item that arrived damaged?

(A) Description of the damage

(B) Order number

(C) Photo of the damaged item

(D) All of the above

Question 13:  How can you show appreciation for a refund in your letter?

(A) Thank you for your time and assistance

(B) I want my money back

(C) This is your responsibility

(D) You better refund me

Question 14:  What tone should you maintain in a refund request letter?

(A) Polite

(B) Rude

(C) Demanding

(D) Angry

Question 15:  Which action is not necessary when writing a refund request letter?

(A) Clearly stating the reason for the refund

(B) Providing contact information

(C) Sending the letter in an envelope

(D) Including a copy of the receipt

Question 16:  What should you do if you make a mistake in your refund request letter?

(A) Correct the mistake politely

(B) Ignore the mistake

(C) Rewrite the whole letter

(D) Apologize profusely

Question 17:  Which of the following is not a reason for requesting a refund?

(A) The item was defective

(B) The item arrived late

(C) You no longer need the item

(D) The product is too expensive

Question 18:  What is a polite way to end a refund request letter?

(A) Looking forward to your prompt response

(B) I will call you every day until I get my refund

(C) I expect a refund immediately

(D) Refund me now

Question 19:  How can you show that you are serious about the refund request?

(A) State the importance of the refund

(B) Mention that you will take legal action

(C) Ignore the problem

(D) Write a very short letter

Question 20:  What should you do before sending a refund request letter?

(A) Proofread the letter

(B) Send it without reading

(C) Ask a friend to send it

(D) Wait until the deadline passes