When drafting a product warranty letter to a customer, clarity and politeness are key. Clearly state the details of the product, such as its name and purchase information, as well as the warranty coverage and how the customer can claim it. Ensure that the letter is courteous and includes all necessary information to assist the customer effectively.
Sample Product Warranty Letter to Customer
To,
__________ (Name of the customer),
__________ (Address of the customer)
Date: __/__/____ (date)
Subject: Product warranty for order no. ________ (order number/serial number/registration number/other)
Dear ________, (name)
This letter is in reference to the purchase of ________ (product name) vide invoice number ________ (number) dated __/__/____ (date). On behalf of the company, I would like to state that your product __________ (name) comes under the ________ (months/years) warranty.
We have attached the warranty card/letter including the warranty terms and conditions with this letter. Your product is eligible for ________ (warranty conditions) of the product or any parts.
In case you want to claim the warranty, you can always reach us at __________ (contact details). We at _________ (company’s name) are always there to assist you.
Best Regards,
_________ (Signature),
_________ (Name),
_________ (Designation)
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