When writing a pending payment request email, it is important to be polite, clear, and professional. Begin by stating the payment due, include relevant details like invoice number, invoice date, and amount. Mention the expected payment date and politely request that the payment be processed. Avoid harsh or demanding language. Ending with a thank-you and your contact information shows professionalism and makes it easy for the recipient to respond.

Pending Payment Request Email - Sample Formal Email for Payment Follow-Up

To: __________ (Recipient’s Email Address)
Cc: __________ (Optional)

Date: __/__/____

Subject: Request for Pending Payment for Invoice __________ (Invoice Number)

Dear __________ (Recipient’s Name),

I hope you are doing well. I am writing to follow up on the pending payment for invoice number __________ (Invoice Number), dated __________ (Invoice Date), with an amount of __________ (Amount). According to our records, the payment was due on __________ (Due Date) and has not been received yet.

Kindly request you to process the payment at your earliest convenience. Please let me know if any further information or documents are required from my side to complete the transaction.

Thank you for your support and cooperation. I look forward to your confirmation once the payment has been made.

Best regards,
__________ (Your Name)
__________ (Your Contact Number)
__________ (Your Email Address)

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FAQs

Q1: How do I start a pending payment request email?

Begin politely by addressing the recipient and clearly stating the pending payment details, including invoice number, date, and amount.

Q2: What information should I include?

Include invoice number, invoice date, amount due, and payment due date. Add any reference numbers or previous correspondence if needed.

Q3: How can I keep the email professional?

Use polite language, stick to facts, and avoid demanding or emotional wording. End with thanks and contact information.

Q4: Should I attach the invoice?

Yes, attaching the invoice or any related documents helps the recipient verify and process the payment faster.

Q5: When should I follow up again if there’s no response?

Wait about 3–5 business days after sending the email, then send a polite follow-up or escalation email if necessary.