Letter to the company about order returned but refund not received

Manager – Customer Relations,
_________ (Company Name),
_________ (Address)

Date:__/__/____ (DD/MM/YYYY)

Subject: Non-receipt of refund against returned product

Respected Sir/Madam,

I, _________ (Name) had ordered a ________ (product name) with Order Number __________ (order number) dated ______ (date of purchase) but when I opened the parcel I noticed that the delivered product was ________ (damaged/faulty/ any other reason). Due to which i requested for return of the same and the product got picked up ______ (same day/next day).

I already got a mail confirmation dated ______ (Mail date) from your side in which it was mentioned that the refund amount would be credited into my account within ___ (hours/days/weeks), but more than ____ (days/weeks) have passed and I am yet to receive the refund.

Kindly, provide me with the said refund against the product return as soon as possible.

I look forward to your quick and positive response.

Yours truly,
_________ (Name)
_________ (email id)
_________ (order id)
_________ (delivery address)
_________ (contact number)

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