When writing a letter concerning a missing refund for a returned product, it's essential to be clear and polite. Start with a respectful salutation and concise subject line. Clearly state the issue, including details such as the order number, date of purchase, and reason for return. Mention any previous communication regarding the refund. Politely request the refund, expressing anticipation for a prompt resolution. Finally, include contact information for easy correspondence. Avoid ambiguity and ensure all necessary details are included for the best chance of a favorable outcome.

Table of Contents:

Request Letter for Refund Due to Damaged Returned Product

To,
Manager – Customer Relations,
_________ (Company Name),
_________ (Address)

Date:__/__/____ (DD/MM/YYYY)

Subject: Non-receipt of refund against returned product

Respected Sir/Madam,

I, _________ (Name) had ordered a ________ (product name) with Order Number __________ (order number) dated ______ (date of purchase) but when I opened the parcel I noticed that the delivered product was ________ (damaged/faulty/ any other reason). Due to this, I requested for return of the same, and the product got picked up ______ (same day/next day).

I already got a mail confirmation dated ______ (Mail date) from your side in which it was mentioned that the refund amount would be credited into my account within ___ (hours/days/weeks), but more than ____ (days/weeks) have passed and I am yet to receive the refund.

Kindly, provide me with the said refund against the product return as soon as possible.

I look forward to your quick and positive response.

Yours truly,
_________ (Name)
_________ (email id)
_________ (order id)
_________ (delivery address)
_________ (contact number)

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FAQs

  1. Q: How should I address a letter concerning a missing refund for a returned product?
    • A: Start with a respectful salutation, such as "Dear Sir/Madam" or "Respected Sir/Madam."
  2. Q: What details should I include in the letter regarding the order and return?
    • A: Provide the order number, date of purchase, reason for return, and any relevant dates, such as the pickup date for the returned product.
  3. Q: Is it necessary to mention any previous communication about the refund in the letter?
    • A: Yes, it's essential to mention any confirmation emails or communication regarding the refund to provide context to the recipient.
  4. Q: How should I conclude the letter requesting the refund?
    • A: Politely request the refund, expressing anticipation for a prompt resolution, and include your contact information for further correspondence.
  5. Q: What should I do if I haven't received the refund within the expected timeframe?
    • A: If the refund hasn't been received within the stipulated timeframe, it's advisable to follow up with a polite reminder letter or contact the company's customer service for assistance.

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